FAQ

Frequently Asked Questions

How long will my order take to ship?

For Australian orders:
Your order should arrive within 1-3 working days for Metropolitan areas, and up to 3-5 days if located rural or delivery is over public holidays or seasons.

For International orders
Your order should arrive within 5-10 working days, however this may take longer due to public and festive holidays, and delivery delays, we assure you we will be working hard behind the scenes to get you your gear!

How much does shipping cost?

For Australian orders:
$10 flat-rate shipping
Free shipping for orders over $150

For International orders
$30 flat-rate shipping
Free shipping for orders over $250

What is your return policy?

At Elly M we strive to create amazing quality products that will leave our customers feeling beautiful and empowered. We do however understand that we may not always get it right and that online shopping can sometimes be a bit tricky.

We will happily offer our customers a full refund or exchange of the item(s) within 28 days of receiving the items, however some conditions apply.

I have a question that's not listed here

Shoot us an e-mail at info@ellym.com.au and we’ll respond to your question as soon as possible.

Is Elly Melbourne associated with The Elly M group?

We are THE TRUSTEE FOR ELLY M AUSTRALIA (ABN 63845371787) which do not hold any association with The Elly M Group or any entities holding similar titles.

Please always check your invoice if they come from our ABN. We do not bear any of The Elly M group or any entities with similar titles’ liabilities nor stocks return.