We are excited you have chosen to become part of the Elly M movement and purchased yourself some amazing athletic wear. We aim to dispatch your order within 24hrs of receiving, however during busier sale periods, we may take up to 48hrs. Please remember that shipping will be affected by weekends and public holidays, and also take longer if the location is rural.
- All orders of under $150.00 with Australian Delivery will be charged a flat rate of $10.00.
- Any orders over $150.00 within Australia will receive free shipping.
- Shipping cost is based on a 2kg weight parcel satchel, if order exceeds 2kg you will be contacted directly by a customer service representative and will be required to pay the maximum rate of $16.00 (based on a 5kg weight parcel satchel)
- Your parcel should arrive within 3-5 working days for Metropolitan areas, and up to 5-7 days if located rural or delivery is over public holidays or seasons.
- All International orders of under $250.00 will be charged a flat rate of $30.00.
- Any International orders over $250.00 will receive free shipping.
- Shipping cost is based on a 2kg weight parcel satchel, if order exceeds 2kg you will be contacted directly by a customer service representative and will be required to pay additional before dispatch.
- Your parcel should arrive within 5-10 working days, however this may take longer due to public and festive holidays, and delivery delays, we assure you we will be working hard behind the scenes to get you your gear!
At Elly M we strive to create amazing quality products that will leave our customers feeling beautiful and empowered. We do however understand that we may not always get it right and that online shopping may sometimes be a bit tricky.
We will happily offer our customers a full refund or exchange of the item(s) within 28 days of receiving the items, under the following terms and conditions.
How do I get a refund?
- Once you’ve received your item(s) and you have realized that something may not be right, please E-mail us at firstname.lastname@example.org within the E-mail please forward or attach a copy of your purchase receipt.
- We will then send through a returns form for you to fill out and send through with the item(s) being returned (We value what our customer has to say the good and the bad!).
- Once received your refund will be processed within 5 business days and will be returned to the credit card or Pay-pal account that was used for the original transaction.
How do I get an exchange?
Just like the process to receive a refund there are just a couple more steps that need to be done.
- Once you’ve received your item(s) and you have realized that something may not be right, please E-mail us at email@example.com within the E-mail please forward or attach a copy of your purchase receipt and the item(s) that you wish to exchange.
- We will then send through an exchange form for you to fill out. Within this form please indicate which item(s) you wish to exchange. Please attach this form to the item(s) that you will be exchanging.
- Once we have received the item(s) we will then process the exchange and dispatch the desired item(s) within 3 days
Please note that shipping costs will not be refunded if there are other items on the original transaction
Received something faulty?
If you have received an item that is faulty or not as described we will happily refund or exchange the item(s) within the 28 days of receiving it.
*Please note that shipping costs will not be refunded if there are other items on the original transaction
Few important things to bear in mind:
All items are returnable with the exception of the following:
- Sale items
- Items purchased with a discount code
We highly recommend that leotards/swimwear should be tried on over underwear for hygiene reasons, please keep the protective hygiene strip in tact.
- Item (s) must be unworn, unwashed, or otherwise unused with all original tags and labels still attached to garment.
- Proof of purchase is required for all returns and exchanges.
- We require the customer to complete a returns/exchange form.
- Unfortunately we are unable to refund initial postage costs on all domestic and international postages.
- We do not cover the postage costs associated with the return, costs associated with the return of the item(s) is the responsibility of the customer.
- Exchanges and faulty: Shipping costs will not be refunded if there are other items on the original transaction.
- We do not refund gift purchases, items purchased with a discount code or sale items.
ELLY M will not be held responsible for any delay in deliveries, unfortunately if the goods are lost in transit ELLY M will not be held liable, therefore we highly recommend that all returns be sent via registered post.